No, not at all! PDF Download works with any PDF viewer. It uses your default PDF viewer, however, you can select a different viewer by going to the PDF Download options dialog. Go to Tools > PDF Download > Options > PDF Opening to change it.
This is a known problem that most commonly occurs because the PDF file you have selected is behind a firewall or in a private intranet. In these cases, the server-side script that does the PDF to HTML conversion cannot reach the PDF file, instead giving you the message above.
No, of course not! We don't know who you are and your usage will always be totally anonymous.
We're always keen to hear from users. If you've found a bug, or have ideas to improve or extend functionality, please let us know.
If this is the case, it probably means that PDF Download doesn't not yet support the language used in Firefox. See the translations page to help us translate into your language.
Head to the PDF Download Forum, look through the existing discussions, and if neccessary, post your own question.
No. It may appear as though we're caching the page permanently but it is only on our server temporarily. After around an hour it is permanently removed from the server. After which, if you return to the same URL to the page, the whole process is run again and the HTML is regenerated.
No. Web pages on sites that require you to login or set specific cookie session info (such as your date of birth) before accessing them cannot be converted using PDF Download. We are considering supporting Web-to-PDF functionality for these authenticated pages in a future release.
The Web-to-PDF feature does not currently support authenticated sessions. This means that Web pages on sites that require you to login or set specific cookie session info (such as your date of birth) before accessing them cannot be converted to PDF. This can result in the login or splash page being converted into a PDF, instead of the authenticated page you tried to convert.
PDF Download only works with files that are freely available to anyone on the Web -- therefore, it won't convert any PDF files or Web pages that are only accessible from authenticated sites that require you to login to access them. When you convert a Web page to PDF, the PDF is stored on our server for 1-2 hours. We do this so we don't need to convert it again, should you need to download it more than once. After that time it's permanently removed from our server. Our site collects only anonymous usage data -- data that in no way identifies you or how you are using PDF Download to convert Web pages and/or PDF files.
Yes, you can do both. You just need to use Firefox or Flock's built-in toolbar customization feature. To do so, follow these steps:
Most print drivers are fairly hit and miss with web pages -- they're design to be all-round PDF converters. The technology behind PDF Download focuses on converting Web pages and recreating the precise layout of the web page using the pages HTML, CSS, etc. In addition, PDF Download retains all images, text and active hyperlinks.
You do most of the configuration in the Options dialog.
To reuse PDF files in Microsoft Word on your desktop, try the fully-functional Nitro PDF Professional 14-day trial. Read more here about how you can create, edit and convert PDF to word, including advanced tools for controlling layout, file size and images, or just download the free 14-day trial.
To keep up with what's happening with PDF Download, sign up for the PDF Blog. It includes information on product updates and tips on how to work with PDF files.
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